By Robert C on 26 August 2020 | Verified purchase

Firstly I have been looking for a replacement car on-line for many months and since I wanted a fairly new car, I did not want to run the gauntlet of buying privately. I have been put off viewing many other cars that I was interested in because of bad reviews of the various dealers, but I found a car I liked from Auto Sussex via Autotrader and their reviews were all very positive so took the plunge. I have to say the whole experience was unlike any I have ever had when buying a car, no patronizing sales patter, no high pressure tactics, no trying to up-sell things like finance, fancy paint protection, gap insurance etc. Also there was none of the usual "I'll have to check with my manager" when it came to assessing my trade-in. All-in-all a very pleasant, pain-free experience that made me wonder why more dealers don't make the same effort. Really happy with the car and would not hesitate to buy from them again.

By ged S on 24 August 2020 | Verified purchase

DEALT WITH CHARLES ,TOP MAN TO DEAL WITH. TRANSITION SPOT ON AND A GREAT COMPANY TO DO BUSINESS WITH.CAR AS DESCRIBED. THANK YOU .

By justin L on 24 August 2020 | Verified purchase

Extremely happy with the service I received from auto Sussex very fair part x price and done everything I asked of them , They were very easy to deal with and would not hesitate to buy from them again.

By MARK T on 05 August 2020 | Verified purchase

I was so impressed with the service level from Auto Sussex, I sent an email to the owner congratulating him and his team. When you arrive, you will find no pushy sales team focused on making money at your expense. Instead, exceptionally passionate and knowledgeable staff who will allow you as much time as you need to make a decision. I was given they keys, to the car I had come to view and told, come back in 30 min. Off I went, enjoyed the car. All my questions were answered and I collected a superbly valeted car a week later. How buying a car should be, stress free!

By Stephen M on 02 August 2020 | Verified purchase

Very good experience no pressure selling would recommend

By ROBERT C on 20 July 2020 | Verified purchase

This is quite a modest business, but no less efficient for it. It doesn't shout from the rooftops, but at the same time, it just gets on and does business which we can all appreciate. It has the right contacts, so gets decent cars, sometimes from dealers but at a good price. And in the case of my Audi, they didn't try and burden me with lots of extras which a main dealer would do. I'm pretty happy with the car and the price. Service wasn't massive, but it didn't need to be. It was just the right level for me.

By Neil B on 20 July 2020 | Verified purchase

Team prepared to help or give you the space you desire. Really helpful with queries and efficient in responses and throughout the payment / paperwork processes.

By A R on 19 July 2020 | Verified purchase

5* service from start to finish. Dealt with Charles who is an excellent professional, clear, prompt and honest communicator. Bought a VW polo back in February still running perfectly - very happy thank you! Would definitely recommend and buy from again, very reliable and trustworthy dealership.

By David H on 15 July 2020 | Verified purchase

Buying a car just as lockdown restrictions lifted was a slightly quirky experience especially as we couldn't traditionally "shake on a deal" but it was all handled very professionally with social distancing and cleansing measures in place. I am very happy with my purchase which was very well priced in the market and would happily recommend Auto Sussex to others. I would also add there was no pressure to buy from the friendly team, but that's the secret of good sales. If you have the right product at the right price there is no need for pressure.....

By Hugo R on 14 July 2020 | Verified purchase

Great experience. Made everything very easy. Kept me up-to-date every step of the way.